Introduction
At PrimeMedix Medical Centre, we are committed to protecting your privacy and the confidentiality of your personal information, including your health records. This policy outlines how we collect, use, store, and share your information and the circumstances under which disclosure may occur.
Consent and Your Rights
When you register as a patient at PrimeMedix, you consent to our doctors and staff accessing and using your personal information to provide high-quality healthcare. Only authorised personnel involved in your care will have access to your records. If we need to use your information for any other purpose, we will seek your additional consent beforehand.
Why We Collect Your Personal Information
We collect personal and health information to deliver safe and effective medical care. This information is also used for administrative tasks such as:
- Medicare and private health fund claims
- Practice audits and accreditation
- Staff training and quality improvement
- Legal and regulatory compliance
What We Collect
The types of personal information we may collect include:
- Your name, date of birth, contact details, and address
- Medical history, medications, allergies, test results, immunisation records, family and social history
- Medicare or DVA details, healthcare identifiers, and private health fund details (if applicable)
Anonymity
You have the right to remain anonymous or use a pseudonym when engaging with our practice, unless it is impracticable or legally prohibited.
How We Collect Information
We may collect your information through:
- Your registration at the time of your first visit
- Medical consultations and ongoing care
- Phone, email, SMS, online bookings, and social media communications
- Referrals and reports from hospitals, specialists, allied health professionals, or pathology/imaging services
- Your authorised representative, Medicare, private health funds, or the Department of Veterans’ Affairs
Sharing Your Information
We may share your personal information:
- With other healthcare providers involved in your treatment
- With third-party service providers (e.g. IT, accreditation) who comply with privacy standards
- When legally required (e.g. subpoenas, mandatory disease notification)
- When there is a serious threat to your life, health, or public safety
- Through My Health Record, where applicable
Your information will never be shared without your consent unless legally required or in exceptional circumstances as outlined above. We do not send personal information overseas without your explicit permission.
We will not use your information for marketing purposes unless you have provided written consent. You can opt out of marketing communications at any time.
Data Security
Your records are stored securely in an electronic system protected by passwords, encrypted software, and supported by professional IT services. All staff, including contractors, are bound by strict confidentiality agreements.
Accessing or Updating Your Records
You have the right to access your health information. To do so, please submit a written request to our reception. A fee may apply for processing. We aim to respond within a reasonable timeframe.
We will take steps to ensure your information is accurate and up to date. You can also request corrections to your information in person at any time.
Feedback and Complaints
If you have concerns about how your privacy has been handled, please contact:
PrimeMedix Medical Centre
2/12-16 MacMahon Pl, Menai NSW 2234
Phone (02) 9057 9833
Fax (02) 9057 9834
We are committed to resolving any concerns in a fair and timely manner.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
Website and Social Media
Our website and social media pages may use analytics and cookies. We do not collect personal information via these platforms unless you provide it directly (e.g. via a contact form or message).
Policy Review
This policy is reviewed regularly to remain aligned with current legislation and practice operations. The most current version will always be available on our website.